Terms & Conditions
General
All dogs staying with Puppy Playcation must pass a trial assessment before attending.
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We accept most breeds and sizes of dog as long as they are friendly towards humans and other dogs, are house trained and are well behaved.
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Owners must provide proof of up-to-date vaccinations against Distemper, Hepatitis, Leptospirosis, Parvovirus and Kennel Cough. Puppies/Dogs can attend Puppy Playcation 14 days after their primary/lapsed vaccination courses. Dogs/Puppies can attend 4 days after having the kennel cough vaccine, providing they are not showing any signs of kennel cough. Dogs must also be flea and worm treated regularly.
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It is the owners responsibility to provide copies of vaccination records each time their dog has a vaccination.
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All dogs attending Puppy Playcation must be treated regularly for fleas, worms and parasites. If your dog is found to have fleas during their visit or stay, there will be a payable fee of £50 which will be used to clean the premises/home to prevent fleas spreading.
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We can not accept a dog that has not had an assessment, a fully completed registration form, boarding and/or daycare form and proof of relevant vaccinations.
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All dogs must be fit and in a good healthy condition when dropped off.
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In the unlikely event that your dog should require veterinary treatment and we cannot make contact with you or your emergency contact, I give consent for Puppy Playcation to use their registered vet and act with the best interest for my dog's health, wellbeing and safety. I agree to take full responsibility and settle all financial expenses incurred in full upon collection of my dog.
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I give permission for my details to be disclosed to the vets if required.
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Your dog must wear an identity tag for the duration of their stay. The dog must not be able to slip their
collar or harness.
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Whilst on our premises, you must keep your dog on a lead until they are in our secure area, as we can not accept liability for loss or injury.
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Whilst in our care your dog will be with other dogs and will be strictly supervised.
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Upon booking, a non-refundable 50% deposit must be paid and the remaining balance must be paid via bank transfer prior to arrival. Cash may be used as an alternative but we do not accept card payments.
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Male dogs over the age of 10 months old will not be able to attend Puppy Playcation if they are not castrated.
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Puppies will be able to attend Puppy Playcation whilst they are too young to be neutered.
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Bitches in season/heat will not be able to attend Puppy Playcation for a minimum of 2 weeks and can only return if signs of season have resided. If your dog comes into season during their stay with us and they’re unable to be collected, your dog will be isolated from other dogs and dog pants worn.
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When you collect your dog(s) from our premises, you are accepting and are happy that they are in good health and condition and you take full responsibility for them from the point of collection.
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We reserve the right to ask owners to remove difficult or dangerous dogs, in the event of this happening, no refund will be given.
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If a dog’s aggression is too dangerous or unmanageable and neither the owner or emergency contact is contactable, we reserve the right to take your dog out of Puppy Playcation and it be placed in external kennels, the cost of which you will be responsible for. In the event of this happening no refund will be given.
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We reserve the right not to accept a dog/dogs if we deem them to be incompatible or unacceptable for a stay.
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Puppy Playcation may upload photos or videos of your dog on their social media pages or website for advertising purposes. No personal details on ID tags will be displayed in these photos.
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I understand that my dog may be given treats at Puppy Playcation and I have informed them of any dietary requirements or allergies.
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If your dog/s rolls in faeces or a substance you give us consent to bath them. A sensitive dog safe shampoo will be used unless you have stated otherwise.
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We strongly advise that you supply your dog’s own food to avoid a diet change, possible upset tummy or food intolerance/reaction. We can provide food for an extra charge of £5 per meal, but this needs to be agreed on your booking form and paid for in advance.
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Day Care
A full day's care is from 8am-6pm and is charged at £30 per dog.
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Full day dogs are to be dropped off between 8am and 9am, and collected between 5pm and 6pm. This is to avoid disruption of the daily routine.
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A half day's care is from 8am-1pm or 1pm-6pm and is charged at £15 per dog.
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Morning half day dogs are to be dropped off between 8am and 9am and collected between 12pm and 1pm. Afternoon half day dogs are to be dropped off between 1pm and 2pm and collected between 5pm and 6pm. This is to avoid disruption of the daily routine.
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Late collections will be charged at £15 per dog.
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In the event of a dog/dogs being collected before the agreed times, no refund will be given.
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Discount will be available for 5 full consecutive days of daycare per week.
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The completion of our day care form and payment for day care of a dog/dogs confirms your understanding and agreement to all of the terms herein.
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If you cancel your dogs’ day care booking with less than 24 hours notice, the full booking fee will be payable.
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Boarding
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All dogs being boarded MUST complete a trial night if they are staying for 2 or more nights
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Each time a new dog is boarded with us, an up-to-date vaccination certificate must be produced.
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We ask that you bring some clean, familiar toys and/or blankets for your dog’s stay, their own bed and their own food with an extra day's worth in case of any delays. You’re welcome to pack anything else you feel they may need during their stay.
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Any additional charges incurred must be paid prior to the dog(s) being collected.
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In the event of a dog/dogs being collected before the agreed collection date, no refund will be given.
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Dogs are to be dropped off and collected within the agreed times on your boarding form. This is to avoid disruption of the daily routine. A late pickup charge of £15 will be payable if your dog is picked up after the 24 hour period.
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Discount will be available for long stays.
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Dogs coming from the same household will be allowed to share a room together. This is at the owner’s risk and is agreed upon signature of the terms and conditions.
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The completion of our boarding form and payment for boarding of a dog(s) confirms your understanding and agreement to all of the terms herein.
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If you cancel your dogs’ stay with less than 7 days notice, the full booking fee will be payable.